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| Features |
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Cover Story
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| Marketing & Telephone Technology |
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Using PDRs to Bring in Referrals |
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by Shannon White |
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It is impractical to expect a practice owner who is also treating patients to devote any significant amount of time to outside sales calling. Hiring a practice development representative (PDR) may be the answer. |
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Cell Phone and Hearing Aid Compatibility, 2008 |
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by Larry Brethower, ScD, BC-HIS |
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A brief update on cell phones and hearing aid compatibility issues, including an explanation of how you and your clients can use the m-ratings and t-ratings of phones. |
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Telephone Skills 102: Your Office Staff as Active Listeners |
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by Nancy Kent |
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Using active listening skills makes callers feel important and understood, which can significantly influence their decision on whether to schedule an appointment. |
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The Role of the Amplified Telephone in the Lives of People with Hearing Loss |
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by Carsten Trads |
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Although amplified telephones may not permanently replace comprehensive hearing solutions, such as hearing aids or cochlear implants, hearing care is moving in the right direction by supporting them as a supplementary option. |
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The Future of Captioned Telephones |
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by Anne Girard |
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A look at traditional Relay services and traditional and Web-based caption telephone services. |
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