September 2008

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Features

Cover Story

	Fitting Tips
	Extending Candidacy for Thin-Tube Fittings by Modifying the Earmold
	by Darrell E. Rose, PhD; Robert M. Ghent, Jr, MS; and Nick Wright, BC-HIS
	An examination of a number of acoustic plumbing modifications that can be used with thin-tube hearing instrument fittings to extend candidacy for these devices.

Marketing & Telephone Technology

Using PDRs to Bring in Referrals

by Shannon White

It is impractical to expect a practice owner who is also treating patients to devote any significant amount of time to outside sales calling. Hiring a practice development representative (PDR) may be the answer.

Cell Phone and Hearing Aid Compatibility, 2008

by Larry Brethower, ScD, BC-HIS

A brief update on cell phones and hearing aid compatibility issues, including an explanation of how you and your clients can use the m-ratings and t-ratings of phones.

Telephone Skills 102: Your Office Staff as Active Listeners

by Nancy Kent

Using active listening skills makes callers feel important and understood, which can significantly influence their decision on whether to schedule an appointment.

The Role of the Amplified Telephone in the Lives of People with Hearing Loss

by Carsten Trads

Although amplified telephones may not permanently replace comprehensive hearing solutions, such as hearing aids or cochlear implants, hearing care is moving in the right direction by supporting them as a supplementary option.

The Future of Captioned Telephones

by Anne Girard

A look at traditional Relay services and traditional and Web-based caption telephone services.

Perspective

Using Acoustic Middle Ear Muscle Reflexes and Their Utility in Fitting Hearing Instruments

by Jay B. McSpaden, PhD, BC-HIS, and Dana K. McSpaden, MSEd

Just a few reasons why hearing care professionals utilize otoimmittance tools in routine practice.

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