September 25, 2007

A national consumer survey by Siemens Hearing Instruments (SHI) reveals that hearing loss patients are more satisfied with the treatment they receive from hearing care professionals and that most rely on professional guidance when selecting hearing instruments.

Siemens reports that according to the survey, two-thirds (66%) of consumers say the recommendations of their Hearing Care Professional are important when selecting a hearing instrument, and an 85% of consumers who have been seen by a hearing care professional report satisfaction with their treatment.

“The Hearing Care Professional is vital to the fitting and hearing instrument selection process,” says Dr Thomas Powers, vice president of audiology and professional relations at Siemens Hearing Instruments Inc. “It is very gratifying to know that customers are having good experiences in the offices and are heeding the advice they receive from their professionals.”

According to a Siemens news release, more than half (53%) of the respondents reported they received hearing care from an audiologist, 21% from an otolaryngologist, and 16% from a “hearing aid practitioner.” [Q.16_81]

Source: Siemens