As many people continue to work remotely, they continue to rely on technology like Zoom to stay in touch with colleagues. According to a new article in the Harvard Business Review, this may be taking a toll on our communication and comprehension skills. The authors suggest looking to the deaf and hard-of-hearing community for strategies on how to optimize visual communication in a virtual setting.
Some tips that they offer include following the eyes of participants to help understand where attention is being focused; establishing a protocol to allow one speaker at a time; adjusting the camera to make body language more visible; utilization of non-verbal cues to increase engagement; and using the chat box for clarity.
To read the article in its entirety, please click here.
Source: Harvard Business Review