Despite all the training, skill, and hard work that goes into being a hearing care practice owner or manager, one of the most galling aspects of the “hearing business” is that an untrained receptionist can make a huge negative impact on patient retention and acquisition.
How can you ensure that the patient experience is good enough to turn a new patient into a loyal, long-term customer? This article details a few changes that, if implemented, can help the patient experience become a more memorable one.
The capability, known as Right2You, builds on the home-delivered hearing health care model developed by UnitedHealthcare Hearing, adding a virtual care component that is designed to help reduce the need for in-person appointments for hearing aid adjustments and support.
While financing is increasingly making an impact, too many consumers are still unaware of the many ill effects of poor hearing. HR sat down with Dr Brian Taylor to get an idea of the level of knowledge within the general public, and what can be done to improve the situation.
Ida Telecare offers people with hearing loss tools and resources to help them prepare for appointments and successfully manage daily communication. These online survey form tools can now be issued to the patient directly from Blueprint OMS, and once completed by the patient, stored in the patient record automatically.
Phonak has announced its 8th International Pediatric Audiology Conference, “A Sound Foundation Through Early Amplification,”will take place, live online, March 28-31, 2021.