Unitron US has announced the appointment of audiologist Steven Eagon, MS, CCC-A, as the director of in-clinic success, a new role the company says underlines its commitment to supporting hearing healthcare professionals in their efforts to provide an exceptional in-clinic patient experience. According to Unitron’s announcement, Eagon brings invaluable clinical and non-clinical experience to this new role.
Prior to assuming his new position at Unitron, Eagon was director of learning and development for Sonova Group, and before that was vice president of professional services for Sonova Group’s Connect Hearing. Eagon also served as vice president of sales and audiology for HearingPlanet, and for more than 10 years practiced as a clinical audiologist in hospitals, ENT settings, and private practice dispensing offices, according to Unitron.
“This deep and diverse experience makes Steve ideally qualified for this critical role,” said Jason Mayer, vice president, sales, Unitron US. “He has exceptional insight into the patient experience and every aspect of the hearing industry. This gives him a unique skill set that he will apply to develop practical and proven tools and customized support programs that can be used across all in-clinic patient touch points.”
Eagon will help Unitron customers to enhance their patients’ in-clinic experience by creating targeted content across a variety of online applications, including social media. He will also provide industry leadership in business, marketing, sales, and other relevant areas so that hearing healthcare professionals may create a competitive advantage through in-clinic relationship building.
In the same announcement Mayer explained that Unitron believes in creating and delivering the necessary tools and resources to support hearing healthcare professionals so that they can offer the best patient experience in the industry. For that reason, the company is putting a lot of resources and expertise behind its commitment to customers, including Eagon’s new role, which was effective March 25, 2015. Eagon will be based in Unitron’s US headquarters in Minneapolis, Minn.