Category: Staffing & Training

Staffing & Training


‘NPR’ Article Explores Safety of Preventative Care Visits

The consensus, according to the article, seems to be that doctors or dentists that are accepting patients are likely to be taking greater precautions—such as deep cleaning, wearing masks and protective equipment, and temperature checks— than normal to protect patients and staff.

Are You “Clued-in” to Offer the Ultimate Patient Experience?

While most practices have neither the Imagineers nor unlimited financial capabilities to create an audiology clinic for a “Disney experience,” practice managers should realize that every patient visit to the clinic has to be an unexpected positive experience to turn them into a loyal, repeat customer.

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FOCAS: Family Oriented Communication Assessment and Solutions

The FOCAS tool is designed to: 1) Actively seek input from both the client and family during the hearing needs and goal setting process; 2) Assess whether these are near- or far-field situations, and 3) Help to determine the optimal solutions for each. This paper by David Crowhen, MAud, and Bettina Turnbull, MAud, describes the survey results, rationale for, and how to use the FOCAS tool.

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SPECIAL REPORT: Hearing Care and “Value-based Reimbursement” in Medicine

It’s hard to follow doctors’ orders when you cannot hear them! A quiet revolution is taking place in medicine; doctors are increasingly being reimbursed for their services based on patient outcomes, and not the standard fee-for-service model that focuses on quantity and/or complexity of care. As medical facilities seek methods for greater patient engagement and satisfaction, as well as more effective treatments for chronic conditions, hearing healthcare finds itself an integral part of value-based healthcare.

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Teleaudiology: Friend or Foe in the Consumerism of Hearing Healthcare?

In Part 2 of this 2-part article, Tammara Stender, Jennifer Groth, and David Fabry address how teleaudiology can provide better fit-to-preference and efficiency in hearing healthcare. Today’s wireless and hearing instrument technology affords HCPs even more opportunities to quickly meet hearing needs. The obvious solution to the “user fit-to-preference versus time constraints for both users and professionals” dilemma is a hearing fitting protocol that marries the personal and professional interactions so important for user satisfaction with the convenience of user-driven services, such as apps or secure cloud connections.

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State of the Industry Presentation, Part 4 of 5: Dan Quall on the Value of Private Practices and KPIs

This week, in Part 4 of the series, Dan Quall of Starkey Hearing Technologies provides a comparison of the fields of audiology, optometry, and dentistry—demonstrating a vital need for hearing healthcare to retain its tradition of private practices. He also details a number of key performance indicators (KPI) for practice owners to watch closely.

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State of the Industry Presentation, Part 3 of 5: Brian Taylor on “Interventional Audiology”

In Part 3 of this series, Brian Taylor, AuD, looks at the unmet needs of individuals with hearing impairment and the increasing importance of establishing deep, long-lasting relationships with your community, physicians, and patients through education on health issues—or what Dr Taylor refers to as “interventional audiology.”

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How Data from a Practice Benchmark Study Can Help Hearing Practices Compete—and Win

If hearing care professionals want to stay competitive and relevant, and attract new patients, they need to level the playing field. One of the most effective ways to do this is through differentiation. This article explores several key findings from a recent benchmark survey, and offers practical advice on putting these findings into action.

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HR 2013 Hearing Aid Dispenser Survey: Dispensing in the Age of Internet and Big Box Retailers

Hearing care professionals are faced with several key changes and challenges in their practices, but are also being presented with new opportunities for growth. This article analyzes results from HR’s 2013 survey and, in many cases, compares the results with previously published surveys and historical data from up to 30 years ago.

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