Tag: hearing care professionals

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Phone Script Tips: Arming Your Receptionist or PCC with the Tools to Succeed

In some ways, handling the initial phone call from a potential customer is as important as programming a hearing aid, says hearing care consultant Von Hansen. Because you don't have to worry about hearing aid programming, verification and validation, AR, etc, if you can’t get the patient to come into your office in the first place.

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Online Tools Help Patients Self-manage Hearing Loss

Based on principles of person-centered care, a new suite of online tools engage people in the self-management of their hearing loss and help structure the conversation between clients and hearing care professionals. The tools provide patients with strategies for everyday life with hearing loss and prepare them for their first appointment and follow-up.

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