Your Clients Need More Than a Hearing Aid
Combining non-technical communication skills with a well-fit hearing aid helps boost client satisfaction and success.
Combining non-technical communication skills with a well-fit hearing aid helps boost client satisfaction and success.
The Ida Institute announced a new collaboration between the Ida Institute, Healthy Hearing, and Hearing Directory, which will allow people with hearing loss across the US and Canada to identify hearing care professionals and clinics that have earned the Inspired by Ida label, “a benchmark of quality that signals dedication to person-centered care.”
The traditional model for serving patients allows for little differentiation for factors such as severe hearing loss, cognitive decline, physical limitations, and dexterity problems, which may end up being unfair to both the consumer and the clinician.
Dr Van Vliet discusses how helping patients achieve better hearing requires a process with many elements: recognizing a problem, learning about it, doing something, and coming to the understanding that solutions are complex and often incomplete.
Read MoreDr Van Vliet discusses how our experience and knowledge base is critical to practicing effectively. However, if we do not continue to learn about and adopt new techniques, tools, and products that are appropriate for our practices, we fall behind in our responsibilities.
Read MoreDr Van Vliet discusses how we can help patients define what they want. They may only know that they are annoyed by their inability to understand speech in certain environments. If we build an approach that patients see is unique and specific for their needs, it may help shape their perception of the outcome.
Read MoreDr Van Vliet discusses how things we may feel to be absolute truths can turn out to be different than what we learned and, just like tying our shoes, we must open our minds to adjusting how we do things for better patient outcomes.
Read MoreThis article explains why the waiting room of your practice is crucial to setting the tone for patients, and how you can dramatically impact and positively address the emotional triggers and questions of first-time patients.
Read MoreAuthor Von Hansen uses a case example to illustrate how a hearing care professional can insert 4 objectives into a patient history consult to transform it into a vital component of the counseling protocol.
Read MoreAuthor Roy Bain explains how framing ideas in ways patients can easily understand positively reinforces their decision about purchasing a hearing aid.
Read MoreWe don’t always remember to update the training materials we send home with new patients. Dr Van Vliet explains why audiololists should update their patient-training materials to reflect current technology, and offer patients more training options and strategies for improving their listening experiences.
Read MoreSiemens Hearing Instruments recently held its first “Active Kids and Teens BestSound” training event at its New Jersey facility. Thirty hearing care professionals from around the country attended the two-day meeting, which focused on product solutions and patient counseling geared to children, tweens, and teens.
Read MoreThis article 1) Summarizes research confirming the Hearing Aid Effect, and 2) presents a survey from three regions of the United States regarding dispenser attitudes toward the “cosmetics vs performance” issue, the profile of cosmetically sensitive patients, counseling strategies used with these patients, and suggestions for the hearing care field regarding the emphasis placed on hearing aid cosmetics.
Read MoreThis article provides an organized approach to hearing instrument orientation and adjustment to be used by the practicing hearing care professional.
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